Monthly Archives: April 2007

Are Wine Prices Determined By Quality Or Marketing?

I’ve been doing some work recently that got me thinking about how much a wine’s price is determined by the actual quality of the wine in the bottle and how much by the demand created through marketing. Aside from a few very rare exceptions, wine needs to be marketed to be sold. This is normally done through retail stores, the winery tasting room, to wine clubs and increasingly through online wine merchants. All these add to the costs a winery has to pay in order to get their wines to the customer but they are not the main cost driver; the grapes are.

If you are Fred Franzia making his famous “Two-buck Chuck” you are paying about $100 a ton for your over-cropped Central Valley Cabernet Sauvignon. The yield per ton is probably something like 7 tons per acre which doesn’t produce the most concentrated fruit. That ton of fruit will make around 60 cases or 720 standard bottles so Fred’s got around 14 cents per bottle in fruit costs. Now you can start to see how he can make money selling it for $1.99 at Trader Joe’s. Contrast that with the premium producer in Napa Valley who spends $6,000 a ton on fruit and up. There the yield is between 3 and 4 tons per acre that will produce a more concentrated, complex wine. Assuming the same 60 cases are made, the Napa Valley producer has around $8.30 in fruit costs. Not too bad if the wine will be selling for $50 or $60 a bottle but still 60 times more costly than Mr.Franzia’s wine. But this post is not intended to be a forensic dissection of the wine cost structure, for that, visit my friend Vini.

So getting back to the wine in the bottle, the basic difference is in the quality of the fruit and cellar treatment (i.e. new oak barrels vs. chips, aging time, etc.). For producers making the finest wines they tend to spend a lot more on these items but in the final analysis the most extravagant producer might have something like $30 of cost in each bottle produced. Since distributors buy at an average of 40% off retail, this wine would sell for a minimum of $57 a bottle assuming a 10% winery profit. But what if this wine is priced at $150 or $500 a bottle? Well, the profit margin is certainly higher but there are probably higher marketing costs, as well.

As I learned last week, there seems to be a point where price and quality diverge. The reputation of a winery, bolstered by glossy treatment in the wine magazines and 95+ Parker scores also help to push the demand, and price, for these wines. But are they the best example of a certain wine region or variety? Well that, my friends, is in the eye, and palate, of the beholder. You might think Screaming Eagle is the zenith of Napa Cabernet while I prefer what Ladera is doing for a lot less. Preferences aside, there are many great quality wines from all over the world that compete for our hard earned wine dollar. What really separates them is not the quality of what’s in the bottle but the demand that is created for those bottles. That, in a nutshell, is the essence of marketing… at least in my book.

By Tim Elliott: www.winecast.net

 

The Luxury Touch

Traditionally wine producers have been focused on production rather than marketing or branding. According to a study that was published recently on www.strategy-business.com superb service is the indispensable ingredient of successful high-end brands. This is food for thought for premium and icon wine producers as well as wine tourism marketers, who should be looking to add value to their product offerings. Here’s a short extract from the report:

“The relationship between quality of service and the luxury touch is often noticed, but its significance is rarely understood. A recent Booz Allen Hamilton study suggests that with luxury brands, the excellence of the underlying product is merely a starting point. Interviews with 40 executives at a broad spectrum of high-performing luxury brand companies confirm that what makes these luxury products truly stand apart is the superb level of service in which they are wrapped. Indeed, the services surrounding each of these brands can be viewed not only as an intrinsic part of the products themselves, but as an important differentiator of the brand.

Although there’s no single process for achieving high levels of customer satisfaction, four principles are common to nearly all top-performing luxury brand companies:

  1. They create a customer-centered culture that identifies, nurtures, and reinforces service as a primary value. When it comes to sales and service excellence, the leading luxury brands do not take shortcuts. High-performance luxury brands maintain their commitment to service in good times and bad, emphasizing long-term vision over short-term expediency.

  2. They use a rigorous selection process to populate the organization with superior sales and support staff. The impulse to care about accommodating customers cannot be taught to people who are not predisposed to it - â€œThe smile has to come naturally.”

  3. They constantly retrain employees to perpetuate organizational values and to help them attain greater mastery of products and procedures. This continuous training includes training in new products and sales procedures as well as constant reinforcement of the company values and heritage. The average Ritz-Carlton employee receives 232 hours of training per year, almost four times the average of their counterparts at peer hospitality companies.

  4. They systematically measure and reward customer-centric behavior and excellence in sales and service to enforce high standards and reinforce expectations. When employees recognize that they are valued and share in the rewards, they can commit themselves wholeheartedly to the company’s mission. That, in turn, will demonstrate to outsiders that the company not only has set strong values but also lives by them, and that these values make possible a growing reputation for premium products and service.

When these four principles are at work, the result is a highly integrated business model that combines a superior product line with outstanding sales and service quality, driving strong growth and profitability in the process”.

By Mike Carter.

Read the entire report: http://www.strategy-business.com/press/enewsarticl…

16 Reasons Why Wine Businesses Should Be Blogging

Blogging is an incredibly effective way to reach out and find new clients.

Peter Flaschner, Founder and Creative Director of The Blog Studio offers 16 reasons why wine businesses should be blogging.

  • Build time-based relationships
  • Tap into strong branding power
  • Great value – can’t beat the price
  • Expand your reach – take your business global
  • Find new markets – take advantage of the long tail to do what you really love
  • Turn customers into evangelists
  • Create dialog with your clients
  • Find hidden opportunities – see find new markets above
  • Force you to think about your business – an often overlooked benefit of writing about your stuff regularly
  • Build relationships with your most vocal customers
  • Replace yellow pages – know anyone under 30 who uses the yellow pages?
  • Spread buzz
  • Humanizing – puts a face and personality to the business
  • Create top of mind awareness
  • Build trust-based relationships
  • Take advantage of virtual word of mouth marketing

By Peter Flaschner.

Download The Guide to Business Blogging: http://www.theblogstudio.com/mint/pepper/orderedli…

The New Ice Age

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As far as wine marketing goes Stormhoek is a wine marketing and blogging success story. And from a product innovation perspective they haven’t disappointed either.

Stormhoek have just announced the imminent release of a concept wine in the UK named Couture – a Rosé made by Stormhoek winemaker Graham Knox, in a style intended to be consumed with ice.

Couture – a blend of Pinotage, Shiraz and Cabernet Sauvignon – launches in June in a major UK retailer at £6.99. It is packaged in a tall, colourful, modern, and chic bottle, its developers say, and its secret recipe and different serving techniques, including draught on tap for the on-trade, they believe give the product an edge in all market sectors.

Knox credits his wife Dianne for the idea: “I’ve watched my wife drink Rosé for years and the one thing she’s always complained about, was that it tasted watered down when she put ice in it, so I made Couture especially for her!”

“The ongoing popularity of Rosé, the success of Magners Cider ‘over ice’ and a survey we conducted in South Africa, gave us the idea to take Graham’s ‘secret’ and develop it,” says Jason Korman, CEO of Stormhoek Vineyards. â€œYou can serve it many different ways, on ice and even as a mixer – we see it as part of a trend where Rosé can be consumed like a cocktail, making it an even more sophisticated drink.” 

Sixty-thousand consumers at Taste London 2007 will witness the launch of Couture, where an Interactive Ice Bar filled with huge blocks of multi-coloured ice, will have a mixologist serving Couture in its four guises: wine glass, tumbler, martini glass and champagne flute. The brand launch will be supported by pre-event video trailers on www.youtube.com and on its website, which launches this week.

The national campaign will see a Couture branded ice-cream van, with film crew and ice bar, travel around the UK visiting supermarkets and wine specialists, sampling its secret blend to thousands of consumers.

In addition, the consumer campaign will be supported by radio, TV and a link up with a top San Francisco global cosmetics company which has “a similar vision, and sense of ‘play’ and entertainment,” according to Catherine Monahan from Orbital Wines, owner of the Stormhoek brand. 

First published on www.wine.co.za

By Mike Carter.

“Harley-Davidson” Wines Hit The Road

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Great brands find relevant ways to tap the emotional drivers that already reside deep within each of us. And according to Scott Bedbury author of “A New Brand World”, Harley-Davidson has succeeded in developing an emotional connection with one of the most diverse ranges of consumers on the planet.

“Harley-Davidson has intentionally cultivated a relationship with consumers that radically transcend a product-only relationship. People don’t just buy a Harley; they become members of a community bound by an ethos and shared set of values that cross many social and economic strata”.

In the last 20 years, the “outlaw biker” image associated with Harleys has been replaced by a new demographic. Most bikers are now in their 40s and 50s, with steady careers and families. What they share is a love of the finer things in life, and an interest in good food, good times … and of course, good wine.

Scott Del Fava, Brand Manager for V-Twin Vineyards relates how the idea to produce a range of wines inspired by Harley-Davidson motorcycles was dreamed up:

“A few years back we were sitting around the Harley-Davidson Café in Las Vegas. We had just come back from the River Run over in Laughlin and faced the prospect of going back to our 9-to-5 jobs. Over dinner we were trying to figure out a way to do what we really enjoyed – riding motorcycles – and still pay the bills. We started throwing out ideas & the name V-Twin Zin was born. It took a few years – and more than a few dollars – before our first tangible efforts were seen. Our good friends ( Neil & Phil ) patiently tasted countless blends and vineyard samples with us in an effort to define our style for our first public offering”.     

“For now – we are still operating as a virtual winery, doing custom crushing and blending – but we’ll have a public Tasting Room in the not so distant future. Our loyal friends and winery contacts have been supportive in helping us to source the right vineyards & wines to help us produce great wines at reasonable prices”.

“I won’t bore you with the usual family winery history thing – or my resume (blah, blah, blah) – because all of that means nothing if you don’t like our wines. We’re about great wines, great friends and living life to its fullest every day – the synergy of these three make great memories. So… the next time you come back from a great ride – even if it’s from work – kick back and open a bottle our wine and share your stories”.

So, what sort of wine do you drink after you park your Harley-Davidson and unzip your leathers?

Thanks to Lorenzo Gabba for spotting this story on www.decanter.com

By Mike Carter.

Packaging As A Marketing Tool

Thousands of new products are introduced every year, more than 15,000 to be exact. How can your product compete, not only with established brands but with the plethora of new products that are being introduced? The answer of course is THE PACKAGING. The right packaging with the right message will rise above the competitive landscape. But how many companies understand the value behind packaging as a marketing tool? Most just look at as a way to convey the product or recycle tired images and product packaging that doesn’t work.

Understanding the complexities of how a package reaches out to a consumer is one of the most important things to understand. Communicating that message on product packaging is a time consuming and difficult challenge. The answer derives from understanding what the consumer wants from their product packaging. A good way to assess this problem is to look at yourself and how and where you shop?

What compels you to look at a new product? What drew you to pick it up and take a closer look? Your answer may be different from that of another member of your family or a significant other but the message is the same. You were intrigued enough by whatever ever that made you pick up the product and take a closer look. That’s half the battle won because your product will never sell if someone doesn’t pick it up in the first place.

I know it’s a trite saying by now but seriously “think outside the box.” That is what makes your product unique from its competitors. Here are a few questions to ask yourself about your package. Remember think from the consumers’ perspective not from the manufacturers.

Rank these attributes for your product and then the nearest competitive product or a product that you recently purchased that was outside your normal buying pattern.

Is it new and innovative?

Is it fulfilling a need?

Is it easy to use and convenient?

Is it a good value?

Does it make the consumer happy?

Does it inspire consumer trust and loyalty?

Is it safe and secure?

Does it compel you to want to know more?

So how does your product stack up in solving a consumer want or need?

Would your package make someone desire to take a closer look?

Remember it’s the package talking here. It’s the one doing the work marketing what’s inside to the customer. That’s what you need to drill in your brain about your package – why buy me??

Evaluating or developing product packaging with the consumer in mind is your first step in creating a package that markets all the products attributes to the ultimate decision maker the customer.

Don’t get concerned it your package doesn’t do all of the above. It only takes one unique attribute that will intrigue a consumer to take a closer look. Of course the more needs you can fulfill the better “connection” to the consumer. The “consumer connection” is what you are trying to create. So think outside the typical behavior and solve the hidden need that will make a consumer buy your product and not a competitors.

By JoAnn Hines Packaging Diva http://packagingdiva.com/

Inkathi

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Great brands start with a great name. Great brand names can be very powerful as they can differentiate your product from the competition and make an emotional connection with your customer. Great brand names are also distinctive and meaningful.

But what are the alternatives if the name that you’ve set your heart on is not available?

This was the challenge for brand owners Groupe LFE who couldn’t use their first choice for the branding of ” Four Seasons”, a wine concept that features seasons.

Inkathi which is the Zulu word meaning season, was selected as the brand name for the range that was born out of the look of upmarket food packaging from the ’50s when old-fashioned values were paramount and the packaging needed to reflect quality, class, freshness and clarity. Thus labeling tended to be illustrative in a warm, approachable way, whether it was jam or canned peaches – a theme that was maintained with Inkathi.

The labels were designed by Patrick Humphreys of Brimstone Design.

By Mike Carter.

Marketing Sebastiani Wines

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With brand names like Kono Baru, Smoking Loon, Used Automobile Parts, Plungerhead and The White Knight, award winning family owned Don Sebastiani & Sons uses innovative online marketing strategies to promote their wines. For example, in August 2006 they became the first American winery to use Podcasting to communicate with their customers.

Podcasts for each wine are available for download from their website as well as several “films” including “The First Pour”, “Behind the Wine” and Crush “Trailer”.

And doing the right marketing things the right way pays handsome dividends. In 2006 they achieved a 30% increase in sales over 2005, shipping more than 1.75 million cases. And their Smoking Loon Cabernet Sauvignon is the number one selling Cab in the US.

For a front-row seat to the happenings in their winery go to www.donandsons.com/films/

The Sebastiani Wines website is an excellent example how wine marketers can build and manage strong brands online.

Thanks to Peter May www.pinotage.org for sharing his find with us!

By Mike Carter.

A New Brand World

The rules of the game have changed, and like it or not, global overproduction has turned wine into another commodity product. Oversupply causes price cutting which, in turn, decreases overall industry profitability. And competition has never been so fierce. With over 200,000 wine brand names and 500,000 SKU’s on the shelves globally (Austrade 2004) the consumer has never had it so good whilst producers battle to survive.

According to Scott Bedburry author of “A New Brand World“, brands that respect the “higher” consumer needs and develop products and marketing communications that intelligently leverage them will rise above the commodity fray, for they will become more meaningful. These emotional needs include more powerful, more subtle, more complex motivations like yearning to belong, needing to feel connected, hoping to transcend, desiring to experience joy and fulfillment.

Here are five extracts from his book “A New Brand World” which should be food for thought for all wine marketers:

Relying on brand awareness has become marketing fool’s gold

“Almost every brand in existence today can be reduced to the status of a commodity if it fails to effectively evolve both its products and its marketing communications. You can’t do just one or the other. The most innovative product line will grow stale in the minds of potential customers if the marketing has become static, undifferentiated, or – even worse – irritating for lack of change”.

You have to know it before you can grow it

“Cracking your brand’s genetic code is not strictly about product, about the past, or even about things – it is about tapping in to an essence and an ethos that defines who you are to the folks who matter: your core customers, your potential customers, and your employees”.

Transcend a product-only relationship with your customers

“Effective brand building requires making relevant and compelling connections to deeply rooted human emotions or profound cultural forces. Brands that establish themselves within the larger incredibly complex fabric that we call life will set themselves apart in a more meaningful way. Great brands understand the need to respect both the physical and emotional needs of consumers”.

Everything matters

“The pressures of expanding into international markets are unavoidable once a company and its brand grow to a certain size. But the inner feel of a brand, its essence, its tone, its sensibility, is often grounded in a given culture or even region. The abiding challenge is to forge a global entity that respects what is unique about each country it operates in while also respecting the timeless values of the brand that define it”.

All brands need good parents

“Retailers and service companies are especially dependent on the front-line employees who come face-to-face with the customer. In companies like these, dedicated employees engender brand trust and foster brand loyalty better than any marketing program, whereas bad employees can easily undermine a brand that took years or even decades to build”.

By Mike Carter.

Reducing Your Wine Packaging Costs

90 percent of brands fail in the first year, and of the 10 percent of new products that are successful, their life expectancy is only about five years. Once your product is on the shelf it must sell itself. Because packaging “makes the sale” in the majority of purchase decisions, your packaging may well be the most important part of your marketing plan.

Is your packaging still working well? Can the package be improved? Have your competitors changed their packaging so that yours does not stand out as much – or so that yours no longer has as strong a positive image as it used to? Does your product stand out on the shelf?

Because packaging costs impact directly on the bottom line, even minor savings make a significant difference to your company’s cash flow. The key is to be aggressive about pursuing those savings that make the most sense for your business.

Before you invest tens of thousands in your new packaging design, here are six key strategies you can use to lower your packaging costs.

1. Packaging efficiencies begin at the front end of the supply chain – the concept and design stage. The overall cost of packaging should be closely aligned to the product price point and image. Ask yourself: is the cost of the packaging relative to the selling price of the wine? It’s crazy to spend R7 for packaging, on a R14 bottle of wine. Conversely, a higher priced wine can carry the cost of added value packaging. Brief your designer and talk to your customers. Research your market. If necessary, reverse-engineer to bring costs in line with expectations.

2. Explore the cost advantages of commonality and standardization throughout your range. Learn to see waste. Studies show that 70 to 80 percent of product costs are determined during the design stage and designers should be familiar with these design-for-supply principles. Capsules, boxes and labels come into play here. A while ago, a local wine company had 26 different back labels for one range of wine!

3. Evaluate your package design. Research shows that 70 percent of purchase decisions are made in-store and up to 60 percent of these decisions are unplanned. You have the potential to at least partially influence your prospective customer. Does your package communicate essential information to potential customers? Even basic market research such as chatting with customers, will provide some form of measurement of consumer reaction to the new or revised packaging.

4. Keep track of your package designs. Over time you can easily lose control of your package designs, specifications and standards. Dozens, even hundreds of variants may exist at any one time or accumulate over the years. This information needs to be accessible and easy to retrieve.

5. Global best practice is shifting towards ‘single sourcing’. In this environment collaboration and partnerships with suppliers work to the benefit of both parties. For the customer this should mean better prices and service, for the supplier guaranteed business and a barrier to entry for competitors. Supplier relationships are often a complex mix of collaboration and competition, which needs to be managed.

6. And lastly, how often and when, did you last benchmark and evaluate your packaging suppliers? Do you have a service level agreement (SLA) in place? The wine business relies closely on relationships and trust. Don’t let suppliers abuse this!

Marketing is what drives business – and packaging is often a major determinant of marketing success. Whether you see packaging as an expense, or as adding value – there is one certainty – the quality of your packaging spend will determine the success and life expectancy of your product.

By Mike Carter (first published on www.wine.co.za).